4b99 Privacy Policy
Your personal information is completely safe with us — this policy describes in detail how 4b99 collects, uses, and protects your data.
This Privacy Policy ("Policy") applies between the entity operating the 4b99 platform ("we", "us") and each member ("you", "your") who uses our website 4b99.cam. By registering an account on 4b99 or using the platform, you are considered to have accepted all terms of this Policy.
We believe transparency is the best policy. This document tells you what types of information are collected, why and where it is used, and what rights you have over your information.
1. Information We Collect
1.1 Registration and Identity Information
When you create an account on 4b99, we collect the following information:
- Full name and date of birth (for age verification — must be at least 21 years old)
- Email address and password (stored in encrypted form)
- Mobile number (for account verification and security)
- National ID card or passport details (as part of the KYC verification process)
- Residential address (when required)
1.2 Financial and Payment Information
We collect payment-related information to process transactions. The following details are recorded for deposits and withdrawals made through our supported payment methods in Bangladesh (bKash, Nagad, Rocket, Upay):
- Payment method type and number (partial, not full)
- Transaction amount, date, and time
- Transaction reference ID and status
- Total deposit and withdrawal history
We do not store full card numbers or bank account details on our servers — such information is sent to the payment processor's secure gateway.
1.3 Usage and Activity Information
A log of each of your activities on the platform is created automatically, including:
- Game play history, bet amounts, and results
- Login and logout times and device type
- IP address and geographic location (at country level)
- Browser type and operating system
- Referral source (how you arrived at our site)
1.4 Support and Communication Information
When you contact support via our live chat or email, a record of that conversation is stored. This is used to improve our service quality and to assist you in the future.
2. Purpose of Data Use
4b99 uses your collected information only for the following legitimate purposes. We do not sell any personal information to third parties for commercial purposes.
a Account Management
Your information is used to create, verify, and maintain your account. Identity information is required to complete age verification (21+) and the KYC process.
b Transaction Processing
Financial information is required to securely process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳500 and the minimum withdrawal is ৳800.
c Fraud Prevention
Log data and transaction patterns are monitored to protect accounts, detect unauthorized logins, and prevent money laundering.
d Responsible Gaming
Playing patterns are analyzed to identify risks of excessive gaming and, where necessary, support is provided to the member. This is part of our responsible gaming policy.
e Service Improvement
Anonymised statistical data is analyzed to improve user experience, the game library, and payment methods.
f Communication and Notifications
Email is used to send important account-related notifications, security alerts, and (with your consent) promotional offers.
3. Cookies and Tracking Technologies
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. 4b99 uses the following types of cookies:
- Essential cookies: To maintain login sessions, security tokens, and balance information. The platform will not function properly without these and they cannot be disabled.
- Functionality cookies: To remember your language, theme, and other preferences.
- Analytics cookies: To help us understand which parts of the platform are used most. This data is stored in anonymised form.
You can disable analytics and functionality cookies from your browser settings. However, disabling essential cookies will prevent you from accessing your account.
4. Sharing Information with Third Parties
4b99 does not sell your personal information. Only the necessary information is shared in the limited circumstances described below:
Payment Processors
Information required to process transactions through bKash, Nagad, Rocket, and Upay is sent to the relevant payment processor. They operate under their own privacy policies.
Game Providers
User IDs and session tokens are shared to run games from providers including Pragmatic Play, PG Soft, JILI, and Spribe. No personal identity information (name, address) is shared.
Legal Obligations
We are legally required to provide relevant information in response to government directives, court orders, or valid requests from law enforcement agencies. In such cases we will make reasonable efforts to notify you, unless prohibited by law.
Business Transfers
If 4b99's business is merged or acquired, your information may be transferred to the new owner. You will be given advance notice in such a case and all protections under this Policy will remain in place.
5. Data Security Measures
Technical Security
4b99 uses industry-standard security technologies to keep your information safe:
- SSL/TLS encryption — all data transmissions are encrypted
- AES-256 encryption for stored data
- Passwords are stored using bcrypt hashing
- Firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Two-factor authentication (2FA) support
Organizational Security
Alongside technology, we ensure data protection at the administrative level:
- Staff access to information is limited on a strict need-to-know basis
- Mandatory privacy training for all staff
- Data processing agreements with third-party service providers
- Rapid response plan in the event of a data breach
6. Data Retention
How Long Information Is Kept
We retain your information only for as long as necessary:
- Active accounts: All information is retained while the account remains active.
- Closed accounts: Even after an account is closed, some information may be retained for a defined period for legal, regulatory, and audit purposes.
- Transaction records: Financial transaction data may be retained for an extended period in accordance with applicable law.
- Support conversations: Retained for a defined period for service quality improvement and dispute resolution.
7. Your Rights
You have the following rights over your personal information on 4b99:
Right of Access
You may request to know what information we hold about you. If you contact us by email, we will respond within 30 days.
Right to Rectification
If your account contains incorrect or outdated information, you may request a correction. Some information can be changed directly from your profile settings.
Right to Erasure
Where there is no legal obligation to retain it, you may request that your account and personal information be deleted. However, some transaction data may need to be retained in accordance with the law.
Restriction of Processing
In certain circumstances you may request that the processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.
Data Portability
You may request to receive your own data in a structured, machine-readable format.
Opt Out of Marketing
You may stop promotional emails and notifications at any time. This can be done via the unsubscribe link in any email or by contacting [email protected].
8. Protection of Minors
Prohibited for Those Under 21
4b99 is an adult platform. Only persons aged 21 or older may use this site. We do not knowingly collect information from any minor.
If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If you know that a child is using our platform, please let us know at [email protected].
9. Changes to the Policy
Update Process
4b99 reserves the right to update this Privacy Policy where necessary. For any significant changes:
- The "Last updated" date at the top of this page will be revised.
- A notification will be sent to your registered email address for important changes.
- A special notice may be displayed on the site.
If you continue to use 4b99 after any changes, you are considered to have accepted the updated policy. We therefore recommend that you review this page regularly.
10. Contact Us
Privacy Questions
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us:
- Email: [email protected]
- Live chat: Bengali support available 24/7
We are committed to resolving your request as quickly as possible and within 30 days at the latest.
At 4b99, your privacy is our priority — stay safe, play with joy.
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